RETURN POLICY

RETURN POLICY - LORADOO

Commitment and Guarantee
We are committed to providing products designed to temporarily relieve your pain and improve your quality of life. We believe in the effectiveness of our products, which is why we offer a 90-day money-back guarantee with no questions asked.

Return, Refund, and Exchange Policy: FAQ

HOW CAN YOU REACH US?
Our customer service team is available to respond within 24 hours. You can reach us at:

  • Email: lofrancois14@gmail.com

To speed up the process, please provide your order number, request, email address, and full name when contacting our customer service.

CAN I CANCEL MY ORDER?
Yes, you may cancel your order within 24 hours of placing it. However, once the order confirmation email has been sent, it is no longer possible to modify or cancel the order, even within the 24-hour window.

AM I ELIGIBLE TO RETURN THE PRODUCTS?
Yes, you can return your products within the 90-day period covered by our money-back guarantee. Here’s how:

  1. Contact our customer service team via email at: lofrancois14@gmail.com.
  2. Follow the return instructions provided by our team.
  3. Once your request is approved, you will receive a confirmation email with shipping instructions.

WHICH ITEMS ARE NON-REFUNDABLE?
Items purchased during promotions or discounts, as well as complimentary products, are non-refundable.

Our 90-day, 100% money-back guarantee offers a risk-free experience with our products. If our products do not meet your expectations, we will promptly refund the full amount paid.

I RECEIVED A DAMAGED ITEM. WHAT SHOULD I DO?
If you receive a damaged product, please contact us via email within 7 days of delivery. Provide a brief description and a photo or video of the damaged item. We will issue a replacement. Please use the following format in your email for faster processing:

  • Subject: Damaged or Defective Product
  • Item Reference Number:
  • Full Name:
  • Description and photo or preferably a video of the defective product
  • Contact Email Address:

MY ORDER WAS LOST OR STOLEN IN TRANSIT.
We recommend contacting your postal service or local carrier to report the incident. We cannot guarantee a full refund or replacement for lost or stolen items.

HOW DO I RETURN ITEMS?
Return instructions will be provided in the email following your return request. Note: Return shipping costs are the customer’s responsibility, except in cases of damaged or defective items, for which we cover the shipping cost for a replacement item.

REFUND OPTIONS
The following refund options are available:

  1. Refund to the original payment method.
  2. Store credit refund (if applicable).

WHEN WILL I RECEIVE MY REFUND?
Once your returned product has been inspected, you will receive an email to approve or deny your refund request. If approved, the refund will be issued within 10 business days. If you have not received the refund within this timeframe, please follow these steps:

  1. Check your bank account.
  2. Contact your credit card company or bank, as there may be a processing delay.

If you still have not received your refund after these steps, please feel free to contact us.

POLICY MODIFICATIONS
We reserve the right to make changes to this return policy at any time.

Thank you for choosing Loradoo. We appreciate your trust and look forward to helping you relieve pain and improve your quality of life.