SHIPPING POLICY

SHIPPING POLICY - LORADOO

CUSTOMER CONTACT INFORMATION
Please ensure that your email address and phone number are accurate. Incorrect information may result in you not receiving delivery notifications, and the package may be returned to us. In this case, the conditions for uncollected packages will apply without prior notice.

SHIPPING
Loradoo currently offers free shipping on all orders within the United States and Canada.

Orders will be delivered to the address provided by the customer or to a nearby pickup location.

ESTIMATED DELIVERY TIMES

  • United States: 6 to 10 business days
  • Please note that our products are shipped from international warehouses, which may impact delivery times based on local postal services once the order arrives in your country.

PROCESSING TIMES
Orders are shipped on business days only (Monday to Friday), excluding weekends and public holidays.

IMPORTANT DELIVERY TIME NOTICE
Delivery times are estimates and may vary depending on the carrier and other factors. Delivery delays do not constitute a basis for refunds or returns outside of our normal exchange and return policy.

PRE-ORDERS
Delivery times for pre-orders may differ from those mentioned above. If the product is out of stock, it will be shipped as soon as it becomes available.

DAMAGED PACKAGES
If tracking shows that your package was delivered to your address but was damaged in transit, please file a claim directly with the shipping company. Loradoo is not responsible for damaged shipments.

STOLEN PACKAGES
If your package was stolen, we recommend contacting the carrier to report the incident. loradoo is not responsible for stolen shipments.

INCORRECT ADDRESS
Please verify that your delivery address is correct when placing your order. Once your order is confirmed, we cannot make changes to the address. Loradoo is not obligated to provide a refund if an incorrect address was supplied by the customer.

UNCOLLECTED PACKAGES
If you wish to return a package, please first collect it and follow our return instructions. Failure to collect a package from the pickup location or refusing to accept it does not constitute a return, and the standard return policy does not apply to uncollected packages.

ORDER TRACKING
You can track your shipment on our tracking page or directly on the carrier's website. A tracking number will be provided in your shipment confirmation email.

For any questions about our shipping policy or if you need assistance with your order, please contact our customer service.

  • Email: lofrancois14@gmail.com