NECK MASSAGE
NECK MASSAGE
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NECK MASSAGE
𝐒𝐇𝐈𝐏𝐏𝐈𝐍𝐆 𝐏𝐎𝐋𝐈𝐂𝐘
𝐒𝐇𝐈𝐏𝐏𝐈𝐍𝐆 𝐏𝐎𝐋𝐈𝐂𝐘
SHIPPING POLICY - LORADOO
CUSTOMER CONTACT INFORMATION
Please ensure that your email address and phone number are accurate. Incorrect information may result in you not receiving delivery notifications, and the package may be returned to us. In this case, the conditions for uncollected packages will apply without prior notice.
SHIPPING
Loradoo currently offers free shipping on all orders within the United States and Canada.
Orders will be delivered to the address provided by the customer or to a nearby pickup location.
ESTIMATED DELIVERY TIMES
- United States: 6 to 10 business days
- Please note that our products are shipped from international warehouses, which may impact delivery times based on local postal services once the order arrives in your country.
PROCESSING TIMES
Orders are shipped on business days only (Monday to Friday), excluding weekends and public holidays.
IMPORTANT DELIVERY TIME NOTICE
Delivery times are estimates and may vary depending on the carrier and other factors. Delivery delays do not constitute a basis for refunds or returns outside of our normal exchange and return policy.
PRE-ORDERS
Delivery times for pre-orders may differ from those mentioned above. If the product is out of stock, it will be shipped as soon as it becomes available.
DAMAGED PACKAGES
If tracking shows that your package was delivered to your address but was damaged in transit, please file a claim directly with the shipping company. Loradoo is not responsible for damaged shipments.
STOLEN PACKAGES
If your package was stolen, we recommend contacting the carrier to report the incident. loradoo is not responsible for stolen shipments.
INCORRECT ADDRESS
Please verify that your delivery address is correct when placing your order. Once your order is confirmed, we cannot make changes to the address. Loradoo is not obligated to provide a refund if an incorrect address was supplied by the customer.
UNCOLLECTED PACKAGES
If you wish to return a package, please first collect it and follow our return instructions. Failure to collect a package from the pickup location or refusing to accept it does not constitute a return, and the standard return policy does not apply to uncollected packages.
ORDER TRACKING
You can track your shipment on our tracking page or directly on the carrier's website. A tracking number will be provided in your shipment confirmation email.
For any questions about our shipping policy or if you need assistance with your order, please contact our customer service.
- Email: lofrancois14@gmail.com
𝐑𝐄𝐓𝐔𝐑𝐍 𝐏𝐎𝐋𝐈𝐂𝐘
𝐑𝐄𝐓𝐔𝐑𝐍 𝐏𝐎𝐋𝐈𝐂𝐘
RETURN POLICY - LORADOO
Commitment and Guarantee
We are committed to providing products designed to temporarily relieve your pain and improve your quality of life. We believe in the effectiveness of our products, which is why we offer a 90-day money-back guarantee with no questions asked.
Return, Refund, and Exchange Policy: FAQ
HOW CAN YOU REACH US?
Our customer service team is available to respond within 24 hours. You can reach us at:
- Email: lofrancois14@gmail.com
To speed up the process, please provide your order number, request, email address, and full name when contacting our customer service.
CAN I CANCEL MY ORDER?
Yes, you may cancel your order within 24 hours of placing it. However, once the order confirmation email has been sent, it is no longer possible to modify or cancel the order, even within the 24-hour window.
AM I ELIGIBLE TO RETURN THE PRODUCTS?
Yes, you can return your products within the 90-day period covered by our money-back guarantee. Here’s how:
- Contact our customer service team via email at: lofrancois14@gmail.com.
- Follow the return instructions provided by our team.
- Once your request is approved, you will receive a confirmation email with shipping instructions.
WHICH ITEMS ARE NON-REFUNDABLE?
Items purchased during promotions or discounts, as well as complimentary products, are non-refundable.
Our 90-day, 100% money-back guarantee offers a risk-free experience with our products. If our products do not meet your expectations, we will promptly refund the full amount paid.
I RECEIVED A DAMAGED ITEM. WHAT SHOULD I DO?
If you receive a damaged product, please contact us via email within 7 days of delivery. Provide a brief description and a photo or video of the damaged item. We will issue a replacement. Please use the following format in your email for faster processing:
- Subject: Damaged or Defective Product
- Item Reference Number:
- Full Name:
- Description and photo or preferably a video of the defective product
- Contact Email Address:
MY ORDER WAS LOST OR STOLEN IN TRANSIT.
We recommend contacting your postal service or local carrier to report the incident. We cannot guarantee a full refund or replacement for lost or stolen items.
HOW DO I RETURN ITEMS?
Return instructions will be provided in the email following your return request. Note: Return shipping costs are the customer’s responsibility, except in cases of damaged or defective items, for which we cover the shipping cost for a replacement item.
REFUND OPTIONS
The following refund options are available:
- Refund to the original payment method.
- Store credit refund (if applicable).
WHEN WILL I RECEIVE MY REFUND?
Once your returned product has been inspected, you will receive an email to approve or deny your refund request. If approved, the refund will be issued within 10 business days. If you have not received the refund within this timeframe, please follow these steps:
- Check your bank account.
- Contact your credit card company or bank, as there may be a processing delay.
If you still have not received your refund after these steps, please feel free to contact us.
POLICY MODIFICATIONS
We reserve the right to make changes to this return policy at any time.
Thank you for choosing Loradoo. We appreciate your trust and look forward to helping you relieve pain and improve your quality of life.
✅ Immediate Pain Relief
✅ Facile et rapide à utiliser
✅ Muscle Recovery and Relaxation
✅ Affordable Alternative to Medical Visits
Immediate Pain Relief
This device provides quick and targeted relief for sore and tense muscles. Using advanced electrical stimulation technology, it sends gentle pulses directly to the affected area, helping to ease pain and discomfort within minutes.
Muscle Recovery and Relaxation
This device aids in muscle recovery by stimulating blood circulation and promoting the release of built-up tension. The gentle electrical impulses help relax tight muscles, reduce stiffness, and encourage faster healing after physical exertion.
How it Works
Attach the Device: Connect the device to the adhesive pad and place it on the sore area.
Turn On: Press "ON/INC" to start the device. A blinking light confirms activation.
Select Mode and Intensity: Choose one of the six massage modes with "PROGRAM" and adjust the intensity with "ON/INC" or "OFF/DEC".
